SHIPPING & RETURNS
We offer free shipping on all orders above 500 euros. We currently only ship to the US, Canada, Mexico, Japan, the UK and all countries of the European Union, as well as European countries not belonging to the European Union, such as Iceland, Norway, Switzerland, Bosnia Herzegovina, Serbia, Montenegro, Albania and Macedonia.
The customer must cover duties and taxes on orders sent outside the European Union.
How it works:
You will receive an email confirmation with the order number once your order is successfully placed. Please ensure your shipping address is correct, as we cannot redirect goods once they are in transit to you. Once your order is ready to be shipped, you will receive a shipping confirmation email with a tracking number. Please use this tracking number to keep tabs on the progress of your delivery.
Please note that in some cases, your order may arrive in multiple shipments (i.e. if you've ordered a product that is in stock and items that are made-to-order.)
We begin preparing your order within 72hrs after it is placed. Therefore, we cannot guarantee that a change or cancellation can be made once your order is confirmed. To find out if a change or cancellation is possible, please get in touch with us at email@example.com.
Our shipping provider is UPS, and the expected shipping timeframes are:
- For the EU and UK, expect a 3 to 7 working days delay when you receive your tracking confirmation.
- For Canada, US, Mexico and Japan shipments, orders are shipped with the express service. Expect 1 to 3 working days, excluding customs delays.
We don't take exchanges because we produce in limited numbers. However, you can return your order, and we'll reimburse you. You can then make a new purchase of the new item via our webshop.
Returns are accepted when submitted within 14 days of delivery. Returns are free - here is how to process a return:
- To return your order, please send an email to firstname.lastname@example.org with: Your name and address (or order number)
- Please specify the item you want to return and why (wrong size, not as pictured, etc.). The product(s) must be brand new with the original tag(s), label(s) and packaging(s). If one item is defective, please include the description and photos of the defect.
- Use the return label included in your shipment to return your package. You can drop off the package at your closest UPS drop point.
- Once we have received the return, we will inspect the item. If the item is not returned within a reasonable 14-day timeframe and is not in the conditions stated in point 2 above, you are not eligible for a refund.
- Once the returned item is inspected, we will contact you to issue a refund or store credit based on your preferred option. Please remember it can take time for your bank or credit card company to process and post the refund.
If the product was purchased from a retailer, please get in touch with the retailer directly for support.
Please note we do not offer refunds on gift cards or any discounted items, including any promotional discounts.